Intake & Referral Coordinator

July 9, 2024 Job Listing

Job Opportunity

Intake & Referral Coordinator

Asian Law Caucus (ALC)

Regular, Full-time, Non-Exempt position; Onsite Schedule

Location: Onsite work schedule (San Francisco, CA)

Due Date
: Applicants are encouraged to apply as soon as possible, and applications will be considered on a rolling basis until filled.

Start date
: As soon as possible

Type
: Regular, Full-Time, and Non-Exempt. This position is included in the collective bargaining unit represented by CWA Local 9410.

Compensation
: The annual compensation depends on years of relevant experience and ranges from $55,000 - $65,673. ALC offers an additional $1,000 annual compensation for proficiency in a language other than English and an additional $1,000 annual compensation for graduate degree(s).

Benefits


ALC’s comprehensive benefits package includes generous vacation and paid holidays; medical, dental, disability, and life insurance coverage (ALC pays 100% of premiums for employees and 75% for qualified dependents); a flexible spending account (FSA); and a 401K retirement plan with employer non-elective contribution and match.

The Opportunity


ALC seeks a full-time intake coordinator with a strong commitment to public interest and social justice. The intake coordinator plays a key role as the first point of contact in providing services to our community members and clients, many of whom are low-income and Limited English Proficient (LEP). This position conducts client legal intakes for walk-ins and over the phone. This involves securing and/or providing interpretation support, as needed; conducting legal conflict checks; obtaining demographic information; identifying legal issues; data entry; and providing referrals. The Intake & Referral Coordinator works under the supervision of the Legal Operations Manager.

The Organization


ALC is the nation’s first legal organization focusing on advancing and defending the civil rights of Asian American and Pacific Islander (API) communities, including Arab and Middle Eastern communities (AMEMSA). Since 1972, ALC has ensured access to affordable housing in San Francisco’s Chinatown, litigated high-profile civil rights cases, advocated for the passage of landmark policy changes, and provided an array of services, including community education, advocacy, and direct client representation to further the rights of low-income immigrants and communities of color. Current program areas include Workers’ Rights, National Security & Civil Rights, Housing Rights, Immigrant Rights, Community Safety, and Voting Rights.

Responsibilities

The intake coordinator provides administrative support to ALC’s community members and clients. Day-to day responsibilities in this dynamic position vary and include:

  • Field all inquiries through online submission, phone, and in-person walk-ins. Can take calls transferred to a personal phone on Fridays when the office is closed.
  • Conduct screening and intake interviews with new inquiries and obtain necessary documentation
  • Channel inquiries to the appropriate legal program and/or provide referrals
  • Provide follow-up support under the direction of legal program staff
  • Check for, forward, and send faxes through ALC’s FaxSIPIt platform
  • Sort through documents, scan and send to appropriate staff member daily
  • Maintain consistent, regular communication with new inquiries and clients
  • Schedule and calendar appointments with community members and clients
  • Record and update client information in the database
  • Maintain client files and other documentation
  • Enter and update data to support program evaluation, outcome tracking, and grant reporting
  • Serve as backup for other administrative team members on telephone answering and mail processing responsibilities, with occasional work on ALC paid holidays (over-time eligible) or weekends
  • Provide in-language services, as applicable, among clients, attorneys, and volunteers

The position requires working with individuals who may be experiencing stressors, housing instability, mental health, and/or substance use issues. Strong emotional intelligence, active listening, and interviewing skills are highly desired. Occasional evening and weekend work may be required.

All ALC staff are expected to participate in regular check-in meetings with their supervisor/supervisees, staff meetings, team meetings, and other organization meetings, as required. This includes two (2) annual retreats, an anniversary celebration dinner, and meetings as needed in the San Francisco Bay area.

The above statements are not intended to encompass all functions of the position; rather, they are intended to provide a general framework of the requirements of the position. Job incumbents may be required to perform other functions not specifically addressed in this posting.

Qualifications

  • Fluency in Cantonese, Mandarin, or Spanish is required
  • Two or more years of experience working in a non-profit legal service or other social service environment
  • Two or more years of experience in direct services, preferably conducting intakes and providing referrals to individuals in a non-profit legal service or other social service environment
  • Excellent written, verbal, communication, and interpersonal skills
  • Team-oriented, proactive, and creative problem-solver
  • Customer service orientation
  • Emotional intelligence
  • Able to work on several projects simultaneously, handling a high work volume and fast work pace
  • Administrative experience, including proficient to intermediate skills with Microsoft Office/Adobe and other common computer programs
  • Demonstrated commitment to social justice
  • Awareness of cultural differences, especially within Asian &Pacific Islander (API) and Arab, Middle Eastern, Muslim, and South Aisna (AMEMSA) communities
  • Knowledge of legal issues for low-income people is desired, but not required
  • Spanish fluency is desired, but not required

Application Process

Interested candidates should submit the following:

  1. Cover letter explaining your interest in the position
  2. Resume
  3. Writing sample (no more than 5 pages)
  4. Three professional references

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ALC is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation based on an individual’s race (including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status, reproductive health decision-making, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender (including gender identity and gender expression), age (40 years and over), sexual orientation, veteran and/or military status, protected medical leaves (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, height, weight, or any other status protected by federal, state, or local laws. ALC is dedicated to the fulfillment of this policy in regard to all aspects of employment, including, but not limited to, recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.